Catalog Description
- Transfer Status
- CSU
- Unit(s)
- 3.00
- Lecture: 51.00 Contact hours/102.00 Out of class hours/153.00 Total hours/3.00 Unit(s)
- Total: 51.00 Contact hours/102.00 Out of class hours/153.00 Total hours/3.00 Unit(s)
Objectives
Upon successful completion of this course, the student should be able to:
- Evaluate the attitudes, responsibilities, expectations, and traits of the office administrative professional.
- Recognize and evaluate appropriate behaviors essential for maintaining ethical and inclusive standards standards in all aspects of professional life.
- Develop and apply effective oral and written communication skills for engaging with diverse individuals and groups, emphasizing clarity, appropriate expression, and professionalism.
- Identify and apply the key responsibilities of an administrative assistant in today’s workplace, including conducting research, coordinating travel arrangements, and organizing meetings and conferences.
- Create job search documents and evaluate effective job search strategies while showcasing advanced interviewing techniques when applying for employment.
- Integrate the use of current business technology and procedures into the workplace to support the goals of business.
- Describe supplies, equipment, media, and procedures for filing electronic and physical records and select appropriate filing classifications for alphabetic and numeric filing systems.
- Analyze the difference between leadership and management and describe major leadership and management theories.
Course Content
Topic Titles / Suggested Time Topic
Lecture
| Topics | Lec Hrs |
|---|---|
Defining the roles and responsibilities of an ethical administrative professional. | 3.00 |
Developing the business technology tools necessary for the successful administrative professional. | 6.00 |
Exploring techniques for creating good time management, reducing stress, dealing with difficult people, and developing positive business relationships. | 8.00 |
Coordinating meeting planning, taking minutes, and effectively utilizing workplace collaboration tools (email, instant messaging, video conferencing, and shared workspace). | 9.00 |
Planning national and international business travel, anticipating cultural differences, and preparing expense reports. | 7.00 |
Researching, applying, and preparing for the job and the job interview. | 8.00 |
Describing supplies, equipment, media, and procedures for filing electronic and physical records and select appropriate filing classifications for alphabetic and numeric filing systems. | 7.00 |
Developing and reinforcing professional oral and written communication techniques in the workplace. | 3.00 |
| Total Hours: | 51.00 |
Methods of Instruction
- Collaborative Group Work
- Demonstrations
- Guest Speakers
- Homework: Students are required to complete two hours of outside-of-class homework for each hour of lecture
- Lecture
- Multimedia Presentations
Methods of Evaluation
- Quizzes
- Oral Presentation
- Projects
- Examinations
Examples of Assignments
Reading Assignments
- Read "Becoming a Professional" from the textbook. Identify three short-term and three long-term professional goals. Create a timeline for reaching each goal, including steps along the way, and be prepared to share your timeline with your class.
- Given a document from an employee handbook with a reading level of 9.0, reduce the reading level to 8.0, making it easier for all to better understand the message.
Writing Assignments
- Research a company from the list of Fortune 100 companies. Write a one-page report that will focus on what is an ethical company and why the selected Fortune 100 company has met the qualifications to be included on this list.
- Using correct formatting techniques and appropriate business communication skills, prepare all of the necessary documents required to apply for an Administrative Secretary III position at Butte College. Include a resume, cover letter, diversity statement, and application.
Out-of-Class Assignments
- Attend a business meeting on the Butte College campus, take minutes of the meeting, and prepare the minutes as if they were to be distributed to the attendees.
- Complete a time management study to determine how your time is spent. Upon completion of the study, submit a two-page, written evaluation that includes a summary of the results, recognition of potential time wasters, and techniques you can use to improve the use of your time in the future.
Recommended Materials of Instruction
Fulton-Calkins, P., Ph.D., CPS. (2017). The Administrative Professional Technology & Procedures. Cengage, 15th. 978-1305581166.
Minimum Qualifications
Office Technologies