2013-14 Unit Plan
Information Technology

Mission Statement

Information Technology’s (IT) mission is to operate and maintain the district’s IT infrastructure, including the network and network services; enterprise administrative software applications; and provide a broad range of process improvement, reporting and media support for faculty and staff.

Program Description

Overall, IT Division:
•	Operates and maintains the district’s Local Area Network and connectivity to the CENIC California Research and Education (CalREN) Internet backbone.
•	Provides key network and telecommunications services, including: IT security, technical infrastructure, telecommunications, network and application data storage, and network design
•	Designs, operates, and maintains the instructional computer labs (including Pay-for-Print services) and smart classroom equipment
•	Provides audiovisual media support for faculty, staff, and administration including multimedia production, captioning coordination, and storage and streaming of instructional media
•	Provides programming, system administration, and operations support for the district’s Student Information System and other enterprise applications, including Student and Resource Scheduling (SARS; the library proxy server (LibProxy); and the Kwikworks Document Management System.
•	Provides interface and technology support for enterprise software applications that may located off campus but interfacing to campus systems, such as the Library Management System (LMS); Megamation facilities management system; and eventually, the district’s electronic health records system.
•	Manages all of the district’s federal and state mandatory data submissions, including state Management Information Systems (MIS) reporting; federal Satisfactory Academic Progress (SAP) financial aid reporting, and other reports as may be required.
•	Works closely with management, staff and faculty to improve district operational efficiency through coordinated workflow and process improvements and associated customized system reports.
•	Provides user support services (technology help desk) services for faculty, staff, and students.

Future Development Strategy

Strategy 1



Initiatives
  • Inspiring passion through collaboration
  • Focusing on student success
  • Enhancing an innovative, responsive, and accountable culture

  • Supporting Rationale
    As an institution, we are also in the early stages of using data analysis to analyze and improve and assess student success efforts. Combined, all of these areas will place an increased and sustained demand on ITS’ ability to develop and deliver mission-critical reports for the District.

    Supporting Rationale Alignment
  • Supports Previous Program Review Recommendations
  • Supports Changes from Student Learning Outcomes Assessment
  • Maintaining core programs and services
  • Increasing student success
  • Establishing new initiatives that support the Strategic Direction
  • Strategy 2



    Initiatives
  • Focusing on student success
  • Valuing a culture of learning

  • Supporting Rationale
    This past year, ITS successfully completed a major software conversion of Colleague from Solaris and Oracle to Windows and Microsoft SQL Server. We also completed a major upgrade to SharePoint. This has laid a solid foundation for work over the next two years to complete degree audit implementation; configure, test, and deploy e-advising (via the new Colleague student education planning module), and deploy the enhanced student financials module. 

    Supporting Rationale Alignment
  • Supports Changes from Student Learning Outcomes Assessment
  • Increasing student success
  • Strategy 3



    Initiatives
  • Focusing on student success

  • Supporting Rationale
    We will be working with matriculation staff to deploy online transcript requests and Open CCC Apply, which will eventually include an enhanced online International Student Application service. A number of staff areas have also requested ITS developer support to help them improve their office work flows and processes, as well as enhance their reporting and data analysis capabilities.

    Supporting Rationale Alignment
  • Increasing student success
  • Establishing new initiatives that support the Strategic Direction
  • Strategy 4



    Initiatives
  • Inspiring passion through collaboration
  • Focusing on student success
  • Enhancing an innovative, responsive, and accountable culture

  • Supporting Rationale


    Supporting Rationale Alignment
  • Supports Changes from Student Learning Outcomes Assessment
  • Increasing student success
  • Establishing new initiatives that support the Strategic Direction
  • Strategy 5



    Initiatives
  • Focusing on student success
  • Enhancing an innovative, responsive, and accountable culture
  • Modelling sustainability

  • Supporting Rationale


    Supporting Rationale Alignment
  • Supports Changes from Student Learning Outcomes Assessment
  • Maintaining core programs and services
  • Increasing student success
  • Establishing new initiatives that support the Strategic Direction
  • Strategy 6



    Initiatives
  • Focusing on student success
  • Enhancing an innovative, responsive, and accountable culture

  • Supporting Rationale


    Supporting Rationale Alignment
  • Resolving health, life, and safety issues
  • Maintaining core programs and services
  • Strategy 7



    Initiatives
  • Focusing on student success

  • Supporting Rationale


    Supporting Rationale Alignment
  • Supports Changes from Student Learning Outcomes Assessment
  • Maintaining core programs and services
  • Increasing student success
  • Establishing new initiatives that support the Strategic Direction
  • Strategy 8



    Initiatives
  • Focusing on student success
  • Enhancing an innovative, responsive, and accountable culture

  • Supporting Rationale


    Supporting Rationale Alignment
  • Supports Previous Program Review Recommendations
  • Resolving health, life, and safety issues
  • Maintaining core programs and services
  • Increasing student success
  • Required Resources

    Hardware

     

    Physical security (video surveillance and electronic locks) for Library server rooms         $6,000

    Network replacement year 1 of 8 (8-year life cycle plan)                                      $165,000

    To include the following

    • Firewalls
    • AHS and Tech server rooms switchgear
    • Some server room and building switches

    Wireless Access Points (partial refresh)                                                           $50,000

    Network Storage Arrays (Nimble)                                                                 $171,566

    Smart Classroom Pilot LED Television Installation                                               $5,000

    Enhanced DR for ITS (Colleague and Reports Server)                                         $15,255     (Midyear Augmetn Jan 2013)

    Enhanced DR for IT (Critical Network Services)                                                  $6,000     (Midyear Augment Jan 2013)

    Computer Lab Upgrades                                                                            $213,549

               LRC 140  Road Runner

             Tech 122 (39)

             Art 214 (MacPro) (28)

             Art 210 (iMac) (27)

             Citrix Virtual Server Back End infrastructure

    Network Server Replacements (Systems Life Cycle)                                            $60,000

    Smart Classrooms Repair                                                                              $22,500  

    Smart Classrooms Life Cycle Replacements                                                       $25,000

    Accessible Technology (508) Compliance Upgrades (Scanners, trackballs, desks)        $27,000

     

    Software

    Additional VMWare Server Licensing (Compliance)                                              $24,000     (Midyear Augment Jan 2013)

    Ellucian Colleague (Student Planner and first-year maint)                                     $59,500

    OCLC Worldshare LMS Conversion   (Midyear Augment)                                       $34,656

    Kwikworks Document Management System Upgrade   (Midyear Augment)

    (Used savings from open Designer/Developer Position)                                        $34,514

    BPLogix Business Process Modeling Software                                                     $15,000

     

    Developer Training                                                                                      $25,000

    Contract Programmer Services (Zeke Rogers)                                                    $25,000

                                                                                                                  

    Total:                                                                                                    $984,540                                                    

     

    Current Revenue Stream

    District Allocations

    Augmentation Requests

    Original Priority Funded Program, Unit, Area Resource Type Description Account Number Object Code One-Time Augment Ongoing Augment Supporting Rationale
    1 Yes IT - Integrated Network Storage Equipment Integrated Network Storage Arrays for both ciritcal network services and Colleague Operations and enhanced Disaster Recovery $64,696.00 $54,457.00 Provides a fully integrated network storage solution to support mission-critical network services and enhanced Colleague Disaster Recovery Posture. Replaces older, non-enterprise-grade disk drive arrays currently used on those services. Purchase cost would be $263,498. Instead, strongly recommend we consider LEASING this equipment on a five-year lease. This would amortize this cost and ease the first-year burden. Projected first year lease cost would be approximately $64,696 and could be added to existing Dell Master Lease agreement.
    2 Yes IT - DNS - License Compliance Operating Expenses Purchase costs for VM Ware server licenses to bring us into compliance for the licenses actually in use $24,000.00 $0.00 Audit of our license compliance for VMWare virtualization software licenses indicated we were significantly out of compliance in this area. Cost of additional licenses is $24,000. (Mid Year Augment Request - January 2013)
    3 Yes IT - Computer Labs Equipment Computer Lab Upgrades for LRC 140, Tech 122, ARTS 214 (Mac) and ARTS 210 (iMac) $213,549.00 $0.00 These are the labs scheduled for periodic life cycle refresh in the 2013-2014 academic year.
    4 Yes IT - Enhanced DR for Colleague and NOC Equipment Network switches and blades $21,255.00 $0.00 Mid-Year Augment Request Item (Jan 2013). This is to provide high-bandwidth switches for network connections on the new Blade Server in TE 136 and to also install new server blades and disk drives to allow ITS to reconfigure reports server and colleague to write a backup copy to TE 136. This will improve Reports Server and Colleague performance, particularly during peak times, and also significantly lower time to recover system in the event of a loss in AHPS 173.
    5 Yes IT- DNS - PCI Compliance Equipment Server Room Physical Security Enhancements (PCI) $6,000.00 $0.00 This funding is to add required electronic door locks to the library server facility and install required video surveillance system for PCI security compliance.
    6 Yes IT - DNS - 508 Accessible Technology Compliance Add desktop scanners to all enhanced AT workstations, upgrade trackballs on all workstations, and replace broken adjustable-height desks $27,000.00 $0.00 Scanners cost estimate is $6,000. Desk Replacement cost is $20,000. Replacement trackballs are $1000.
    7 Yes IT - Smart Classrooms Equipment Smart Classroom annual repair budget $22,500.00 $0.00 This is the projected repair costs for smart classroom equipment for 2013-2014. This does NOT include life cycle replacement costs for aging smart classroom equipment (separate line item).
    8 Yes IT - DNS - Smart Classrooms Replacement of Smart Classroom components that are at the end of their service life $25,000.00 $0.00 Equipment life cycle replacement costs for smart classrooms
    9 Yes IT - DNS - Network Server Refresh Equipment Periodic Life Cycle Refresh of our oldest network servers $60,000.00 $0.00 This is the projected cost for replacing network servers that are at the end of their service life this year (8 year refresh cycle).
    10 Yes IT - DNS - Network Switches Refresh Equipment Network switch gear life cycle replacements $165,000.00 $0.00 This is the cost for projected life cycle replacements for network switchgear for 2013-2014 (eight year life cycle replacement).
    11 Yes IT - Smart Classsroom Equipment Required On-Board Maintenance and Spares for Smart Classroom routine maintenance activities $41,498.00 $0.00 This is to cover costs for replacement bench spares for smart classroom equipment (Crestron screens and control modules, Extron modules, Screens, Speakers, Mounts, Projector Bulbs, and document camera parts.
    12 Yes IT - Telephone Systems and Fiber Network Equipment Telephone System Repair Parts and fiber costs to complete missing LAN fiber trunks to Library "Tomb" Connection Room $27,250.00 $0.00 Purchases backup analog phone card for legacy telephone system as a hedge against prolonged phone system outages in the event of an installed card failure ($5500); replacement digital line card (same justification) $2250; fiber and parts to complete final two legs of LAN fiber build (redundant fiber path from Library tomb to main server room in AHPS 173)
    13 Yes IT - ITS - Web-Based Workflow Software Pilot Operating Expenses PlaceHolder for BPLogix workflow process development, mapping (process documentation) and execution software $52,250.00 $8,500.00 Projected pilot project to allow us to explore using workflow software to help document, improve, and execute common work flows and work processes in our departments. This is cost for self-hosted system that includes a test system. We could also elect a cloud-based option that has a $7,975 first year cost and an ongoing $5000 per year license cost.
    13 Yes IT - Telephone Operating Expenses Cost to modify T-1 Connection to Mitel Telephone System $3,235.00 $0.00 Quote from StandardTel to move ourT-1 PRI circuits out of the Analog Trunk and into one or split between our two main Mitel Digital Phone controllers.
    14 Yes IT - DNS - WiFi Access Point Upgrades and Life Cycle Refresh Equipment Wireless Access Points - Refresh and Added Capacity $50,000.00 $0.00 This request is for ____ additional wireless access points for the campus to improve wireless coverage and capacity in several high-demand areas on campus.
    16 Yes ITS - Colleague - Student Planner Software Operating Expenses License Cost and first-year maintenance cost for Colleague Student Planner Software Module (Online Ed Planning) $59,500.00 $18,750.00 This is the initial proposed software module cost from Ellucian for the new Student Online Education Planning Software plus the first year license maintenance cost ($18,750), which will be an ongoing cost.
    17 Yes IT - ITS - Contract Programmer Services Personnel Projected Annual Cost for Zeke Rogers report writing services $25,000.00 $0.00 Zeke provides direct programming support for student success-related and other critical district report generation and maintenance.
    18 Yes IT - Computer Labs Equipment Equipment to convert Skyway Center Rooms 144, 145, and 146 to smart classrooms $67,425.00 $0.00 This is materials and equipment cost ($22,457 per classroom) to convert three Skyway Center rooms to classroom use.
    19 Yes IT - ITS - Document Mgmt Operating Expenses Mid-Year Augment Request (2012) for Upgrade to Kwikworks Document Management System $34,514.00 $0.00 This is to document an approved mid-year augmentation request to upgrade the Kwikworks document management system to current version. This price covers the software license upgrade and the professional services cost for Enchoice to update the software and perform the content migration from our current version.
    20 Yes IT- ITS - Worldshare LMS Operating Expenses Midyear Augment Request (2012) Conversion from Voyager to Worldshare LMS $34,656.00 $22,156.00 This augment request was approved by the Leadership Team earlier this past year as a midyear augment to upgrade our existing LMS. This is the cost, licensing and conversions services, to convert from an older Voyager legacy library management system to a current-technology OCLC WorldShare LMS platform, which is Web Based.
    21 Yes IT - ITS - Annual Programmer Training/Conference Cost Operating Expenses Annual cost for programmers to attend national Colleague User Conference and Regional Conferences in California $25,000.00 $0.00 Covers cost for sending programmers to annual national Colleague Conference and local DUG Regional (California) conferences.
    22 Yes IT - ITS - GetSatisfaction Operating Expenses GetSatisfaction Student Web Help Desk Service Renewal $1,200.00 $1,200.00 GetSatisfaction is the Student Web Help Desk software that we piloted last year and that has subsequently been adopted by Student Services for the Student Help Desk operation. Cost is minimal - $1200 per year.
    23 Yes IT - WiFI Network Equipment Additional Wireless Access Points $45,500.00 $0.00 We currently have significant gaps in our wireless network coverage and we also have some areas which have insufficient capacity (students cannot find an open connection). This funding will purchase 50 additional Wireless Access Points to replace older, less-capable APs and expand coverage in underserved areas.
    24 Yes IT - Smart Classrooms Equipment AHPS Smart Classroom Upgrade (TCO) $22,475.00 $0.00 There are 18 smart classrooms in AHPS and they represent the oldest equipment in our current inventory. Next year (2014-2015), we will be at the age point where a third to a half of the classrooms will need to be updated for acceptable reliability performance. We would like to work with Instruction to select one of these target classrooms to develop and test next generation equipment configurations before we move into the larger body of work in the out-years.
    25 Yes IT - DNS Operating Expenses Upgrade 25 VSphere Licenses to Enterprise Licenses $7,425.00 $0.00 Upgrades VMWare Licenses to support VMotion capability for Storage Network
    26 Yes IT - Smart Classrooms Equipment Smart Classroom LED TV Pilot (SSG 102) $5,000.00 $0.00 Pilot project to evaluate feasibility of replacing smart classroom projectors with large-format LED TV.
    27 Yes IT - DNS Operating Expenses Backup CENIC CalREN Circuit Cost for Butte College $15,698.00 $15,000.00 Projected Second Circuit Costs for Internet Connectivity Reliability for Butte College. CCCCO has paid for this circuit cost in the past, based on colocation of CCCTC at Butte College, but continued payment will have to be negotiated by Tim Calhoon.
    28 Yes Operating Expenses IT - ITS - Identity Management System $76,000.00 $14,000.00 Identity Management System to provided centralized administration for all of our separate systems (Colleague, Shibboleth, Active Director, Exchange, LDAP, WorldShare LMS, Megamation Facilities Management, EHR, etc). Compliance, risk mitigation, and administrative efficiency solution.
    29 Yes IT - Telephone Equipment Upgrade portion of Digital Phones to Voice over IP Phones $21,000.00 $0.00 We currently have a phone system that is a mix of Analog, Digital and VoIP telephones. Digital phones are no longer being manufactured, although we can purchase refurbished units for a few more years. We currently have approximately 532 digital phones. The industry has already shifted to VoIP, and we will need to start moving a portion of our inventory over to VoIP over the next 3-5 years. This augment would allow us to convert 100 digital phones to VoIP next year and allow us to spread out the replacement cost over multiple years going forward.
    30 Yes IT - DNS - Compliance - PCI Operating Expenses Independent PCI Compliance Assessment Visit $0.00 $0.00 This is to have Accuvant Labs come in and do a formal, independent assessment of our PCI compliance. Although this is not mandatory for our current PCI Compliance Level (III), it would provide an added level of confidence for the District in the quality and completeness of our own internal compliance assessment.
    Total(s) $1,243,626.00 $134,063.00